REFUNDS AND RETURNS
In the unfortunate event that a gift is faulty, damaged or broken through the shipping process, please call Artisan Gifts to organize for the gift to be returned (in it’s original packaging, within 7 days of receiving it) and a replacement will be sent.
If you wish to cancel your order, please contact us immediately by calling or emailing us (at least 48 hrs prior to delivery). If the gift box has already been sent we will not accept a cancellation.
If you do wish to swap an item, we are happy to send you another item once we have received the original item back in its unopened packaging. Any additional costs for the replacement item would need to be paid for prior to shipping.
We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. Please note we cannot exchange or return an item if you have simply changed your mind.
Artisan Gifts gorgeous gift wrapping is complimentary, we deliver beautiful black and white presentation gift boxes with black and white grosgrain ribbon, and an Artisan gift card, personally written with your message to the recipient.
Our gift boxes are usually dispatched within 2 days of receiving your order, but if you require a same day delivery or have special delivery requests please email us at firstname.lastname@example.org and we will do our best to accommodate your request.
Please enter all delivery details carefully. Inaccurate or misspelt information often results in delays in delivery. We do not deliver to PO Box or Locked Bag addresses. If the driver feels a gift is not safe to leave unattended he will leave a calling card, and should re-delivery be required an additional charge may be incurred. Artisan Gifts does not accept responsibility for and is not liable for any delivery delays.
The price stated for each gift does include delivery, his is a separate charge which is added at checkout. Additional gift boxes to the same address attract a $10 delivery fee per gift box.
It is advisable for gift boxes to be sent to a business address. Deliveries are made by courier during normal business hours between 9am – 5pm, Monday to Friday. Please note we cannot accept a specified delivery time. Deliveries are unavailable on weekends or public holidays. Please note that we do not deliver internationally (yet!).
Mon 18 December – Rural and remote Australia deliveries
Tuesday 19 December – Australian cities and metro areas
Wed 20 December – Sydney Metro deliveries
- Next business day toSydney, Newcastle, Central Coast
- 1 to 2 business days to Canberra, Wollongong, Northern Rivers, Albury
- 1 to 3 business days to Coffs Harbour, Port Macquarie
- 1 to 2 business days to Brisbane, Gold Coast, Toowoomba, Townsville
- 2 to 3 business days to Sunshine Coast, Rockhampton, Mackay, Maryborough, Bundaberg
- 3 to 7 business days to Cairns
- 1 to 2 business days to Melbourne
- 2 to 3 business days to Geelong, Bendigo
- 1 to 2 business days to Adelaide
- 3 to 4 business days to Hobart, Launceston
- 7 to 10 business days to Perth
- 4 to 12 business days to Darwin
In making a purchase from Artisan Gifts you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this agreement. Terms and conditions may be changed or amended at any time.
Artisan Gifts uses high quality products, all products listed are in stock unless otherwise stated, we reserve the right to substitute products that may be unavailable, or out of stock, but guarantee the replacement item will be to equal or greater value than the original item. Some products are photographed with additional props. Unless something is listed in the product description it is not included.
Orders will not be processed by Artisan Gifts until payment has been made. All prices are in Australian Dollars (AUD) and prices listed are inclusive of GST.
For any gifts with alcohol included please ensure that the recipient is over 18 years and is available to receive delivery.
TERMS AND CONDITIONS AND PRIVACY
Artisan Gifts respects your privacy, any information you give us is held with the utmost care and security.
We collect information from you when you register on our site, place an order, subscribe to our VIP newsletter or fill out a contact form.
All personal information entered, including your personal details and gift recipients details will be used solely for the following purposes: processing and delivering your order; contacting you regarding an order and providing you with the best customer service.
The information Artisan Gifts collect from you is strictly confidential, we will not sell, exchange or transfer any information you provide us to any other organisation or person.